Senior Source Consulting Group

Sales & Marketing Solutions to Close Performance Gaps

In-Person, Telephone, Web Inquiry, Virtual Tour & Event Mystery Shops for Senior Living

What Type of Prospect Experience is your Community Delivering?

Customers reach out to your community in a variety of ways: sometimes connecting through your website; making a direct call; stopping by for a visit after work, or making an appointment in advance.  Are you 100% confident your prospects are having the absolute best experience whichever WAY and whichever DAY they are choosing to inquire? 

Senior Source Consulting Group (SSCG) mystery shop consultants can shed light on the prospect experience so you can be sure.  Our consultants have extensive experience in the industry and are highly trained to dig deep with every shop.  Our clients find our approach to gathering and delivering mystery shop results to be comprehensive and insightful. Best of all, our shops are completely customizable and flexible; just let us know what information you are most interested in gathering and that will become the focus of your project. 

Perhaps you are interested to know if your new sales training program is taking hold? Or if your new model apartment is on point? Or if your new and improved dining program, safety measures, or technology enhancements are being communicated effectively? Senior Source Consulting Group will incorporate your specifications to help you gain a better understanding of the items most important to you.

Our mystery shop reports include feedback about the sales process, value creation, and trust that is being built. Add on a mystery shop of your competitors, and our team will provide a SWOT analysis and solid recommendations for ways to leverage your community's strengths, relative to your competitors, to come out ahead. Bright Ideas (immediate action steps) are shared throughout the final report designed to help you improve closing ratios, minimize threats from the competition, and deliver the best possible customer experience in the market.  

Don't spend another day not knowing. Secure objective and actionable data. Let the Senior Source Consulting Group team conduct a series of mystery shops on your behalf today.

Reach us below: 

senior source consulting group, senior living consultants, offers professional mystery shopping services for the senior living industry

At Senior Source Consulting Group, we create a senior living mystery shop experience that is highly engaging and believable, and best of all, delivers comprehensive findings customized to match your expectations and sales process.

Do you have an Occupancy Mystery you'd like to solve?

At Senior Source Consulting Group, our goal is to provide you with great insight regarding the performance of your team; your receptionists, sales team, Executive Director, and other key associates regarding the overall impression and appeal of your community. 

Our analysis will provide you with an objectiveand realistic view of your prospect's experience to help you address performance gaps. Our specialty consultants provide expert analysis and feedback on ways your team can outshine the competition to attain occupancy goals.

Mystery Shop Options:

• In-Person SWOT Analysis Mystery Shop - Objective review of your community + top competitors to capture the top factors that sway a prospect's decision-making. Information presented relative to the competitors. Who's the most persuasive and why?! It's not always what you think! 
• Telephone Mystery Shops - Review of sales performance (client  only or with competitors) to identify opportunities. Client inquiry calls can be recorded for training purposes. Time-saving coaching delivery of the findings can be added.  
  
• Website Inquiry & Virtual Tour Mystery Shops - Review response times, personalization, and presentation skills. 
  
• "Event" Mystery Shops - Events can cost thousands. Are all opportunities being capitalized on to capture leads and convert prospects to the next step? An in-person review describes the entire prospect experience, from the invitation, to dining and event flow, to follow up and overall value creation. Learn what it takes to gain maximize return on investment. 
  
• Client Community (Only) Mystery Shops - "Boots on the ground" in-person review of the client community's Sales & Operational Performance for a comprehensive assessment. Suggestions (Bright Ideas) provided to enhance the prospect experience to build even greater value and trust. 
• Pre-Renovation, Acquisition & Market Reputation Mystery Shops - Gain intel in a market to hit the ground running. Optional "man on the street interviews" and telephone interviews of referral sources.
  
• ​After-Hours & Weekend Mystery Shops
• Optional Service - ​Client mystery shop phone calls can be recorded for training purposes. Call recordings can be reviewed with the individual by a private SSCG sales coach for immediate support and performance enhancement opportunities. ​